Refund policy

Returns

All sales are final and returns and exchanges are not accepted.

Missing, Incorrect, or Damaged Goods

Due to U.S. state laws governing the shipment of alcohol, we cannot accept returns of damaged or defective items. However, if your item arrives damaged or defective, you may request a refund or replacement by emailing us at Shop@gekkeikan-sake.com within 3 days of receiving your order, with clear photos or videos of the damaged or defective product as proof.

Once we receive and review the proof, we will notify you via email of the approval or rejection of your refund or replacement request.

Failure to Deliver

If you enter an incorrect delivery address in connection with your order, or otherwise fail to sign for your order upon delivery, email us at Shop@gekkeikan-sake.com. If your order is returned to the sender, you may receive a refund for the cost of your item, minus taxes and any applicable shipping and restocking costs.

Refunds and Exchanges

We do not offer exchanges. We only replace or refund items if they are defective, damaged, incorrect, or missing. If you need help with defective, damaged, incorrect, or missing goods, email us at Shop@gekkeikan-sake.com.

Once your request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.