Shipping policy

Shipping & Fulfillment

Please be advised that order payment processing and order fulfillment are facilitated through a compliant third-party retailer.

Where We Ship To

This service may be limited or not available at all in some places due to local law or other restrictions.

All shipments containing alcohol require an adult, 21 years or older, signature upon delivery. Please plan accordingly by entering a shipping address that will allow someone 21 years or older to sign for the package and show a valid ID.

Carriers will not leave packages containing alcohol unattended, even if you have a signature on file. If you are not home to receive your order during normal business hours, we recommend having it shipped to your place of work, or opting to have your shipment held at the nearest UPS pick-up location on your UPS MyChoice account.

Shipping Time Frame & Tracking

When your package has been created with a shipping label and has been sent out, you will receive an email notification with tracking information.

Please allow 3 days for fulfillment and 1-5 business days for delivery. If it has been more than 3 business days and you have not received a tracking email, please contact Shop@gekkeikan-sake.com for assistance.

We recommend that customers place orders early in the week to decrease the likelihood that an order sits in a shipping warehouse over the weekend.

Shipping Carriers

We ship orders using major carriers. If your order is damaged in transit, please contact Shop@gekkeikan-sake.com to request a replacement or refund. The most frequent cause of damages is due to multiple delivery attempts. Please monitor your package tracking to ensure on-time delivery.

FAQ

Can I expedite my order?

Unfortunately not, all orders are shipped with standard shipping.

Can you hold my shipment until a later date?

If your order has already been fulfilled, we cannot reschedule your delivery. Please reach out to Shop@gekkeikan-sake.com if you need us to hold your shipment. Please keep in mind that we might not be able to comply with your request.

How do I track my order?

You will receive an email with your tracking number once your order has been fulfilled. If you have not received the email after 3 days, please check your promotions, junk, and spam folders before reaching out, as the email sometimes ends up there.

Do you ship to all U.S. territories?

This service may be limited or not available at all in some places due to local law or other restrictions.

Do I need to be home to receive my package?

Someone 21 or older with a photo ID must be present at the time of delivery to sign. If someone 21 or older is not home, the carrier will make additional attempts to deliver. If delivery is unsuccessful, the order may be returned to the retailer who fulfilled your order and a partial refund may be issued.

Can I ship to a P.O. box?

Orders cannot be shipped to an APO/FPO/DPO or P.O. box because all orders require an adult signature.

Can I add or remove a product from my order?

Unfortunately not, all sales are final.

Can I change my delivery address?

If you enter an incorrect delivery address while placing your order, or otherwise fail to sign for your order upon delivery, email us at Shop@gekkeikan-sake.com. If your order is returned to the sender, you may receive a refund for the cost of your item, minus taxes and any applicable shipping and restocking costs.

How old do you have to be to place an order?

21 or older.

I ordered multiple products but only received some of them. What happens next?

Sometimes when multiple boxes are shipped, different tracking links are generated per order, and in very few cases some can be lost or misplaced. Please reach out to Shop@gekkeikan-sake.com so we can look into it and help you.

Do you ship internationally?

Unfortunately, not at the moment.

How is this charge going to show on my bank statement?

Your credit card or bank statement may show your order charge as "BEVSTACK-WINE/LIQR", "Liquor & Wine Warehouse", or "BEVSTACK".